SmartHub® Benchmarking is Radial’s new proprietary benchmarking tool, providing clients and strategic partners with end-to-end intelligence and analysis of the online retail purchase cycle. From the pre-order site experience all the way through the final steps of the returns process, Radial’s 81-point methodology analyzes each important customer touch point, charting over 280 retailers on everything from free shipping price points at the time of ordering, to the expedience of confirmation emails, to evaluation of the packaging material used in shipment, and finally the touch points involved in the returns process. Our fulfillment and customer care experience coupled with a focus on direct-to-consumer operations allow us to provide relevant and actionable results. (less)